- Designer, Information
The Company:
- Large
- Rapidly growing
- Fortune 500 Company Benefits
The Job:
- Full-time Info Designer
- Middle-person between Customers and Design/Development
Responsibilities:
- Create and shepherd all documentation facing the customer for application platform that is web-based.
- Actions will be as a customer advocate. Work with developers and designers for to continue to modify or refine the product. Will give end-user guidance where needed.
- On the product blog, will be the moderator, participate in dialog, and contribute product focused articles, blog.
- Create instructional material, including training videos.
- Interface and cooperate with customer service team. Support training partner by providing subject matter support.
Qualifications:
- Possession of exceptional written and verbal communication skills. Able to convey abstract concepts to people who are not technical.
- Write clearly and simply, conveying to users exactly what they need to know.
- Know the software development process and interfaces well with developers, support, QA, product managers, sales and marketing staff.
- Five (5) plus years of information design experience and (in an ideal world) at least two (2) years of information design for a significant web app.
- Influence team to create a “buzz” around the ability to achieve stated goals, negotiate resolutions, build consensus, and build respect from other team members.
- Knowledgeable in web information design with experience in Camtasia (or similar video software), Robohelp, Javascript and Adobe Acrobat.
- Familiar w/ database (DB) concepts and software. Product experience and familiarity with Flex is a big plus!
Status:
- Am dealing directly with the hiring manager to facilitate the sourcing, screening, and hiring of this individual. Interviewing now.
Contact:
David Steinbach, RIAJobs@gmail.com, 978.857.8661,http://www.RIAJobs.blogspot.com
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